Terms of Service for Premier Care Solutions

Last Updated: June 19, 2025

Acceptance of Terms

By accessing or using the services provided by Premier Care Solutions ("we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

If you consent to receive text messages from Premier Care Solutions, you may receive text messages related to caregiver scheduling updates, appointment reminders, service availability, or important agency announcements. Messaging frequency may vary. Message and data rates may apply. You can opt out at any time by texting "STOP." For assistance, text "HELP" or visit our Privacy Policy and Terms of Service.

Description of Services

Premier Care Solutions provides home care services, including but not limited to personal care, companion care, nursing services, and specialized care for various conditions and situations. The specific services to be provided will be outlined in a separate Care Agreement or Service Plan.

Service Eligibility

Our services are available to individuals who meet our eligibility criteria, which may include an assessment of care needs, medical history, and other factors relevant to providing appropriate care. We reserve the right to decline service to anyone if we determine that we cannot safely or adequately meet their care needs.

Care Agreement

Prior to beginning services, clients or their authorized representatives will be required to sign a Care Agreement that outlines the specific services to be provided, schedule, fees, and other terms specific to the individual's care. The Care Agreement, along with these Terms, constitutes the entire agreement between the client and Premier Care Solutions.

Examples of SMS Messages You May Receive

“Premier Care Solutions: Your caregiver is scheduled for 10:00 AM tomorrow. Questions? Call (678) 919-1132. Reply STOP to opt-out."

“Premier Care Solutions: A new care schedule update has been posted to your client portal. Please review at your convenience. Reply HELP for assistance.”

Fees and Payment

Fee Schedule: Our fees for services are outlined in our current fee schedule, which may be updated periodically. Clients will be notified of any fee changes at least 30 days in advance.

Payment Terms: Payment is due according to the terms specified in the Care Agreement. We accept various payment methods, including credit cards, checks, and electronic funds transfers.

Late Payments: Late payments may be subject to a late fee as specified in the Care Agreement. Continued non-payment may result in suspension or termination of services.

Insurance and Third-Party Payments: While we may assist clients in submitting claims to insurance or other third-party payers, the client remains responsible for any fees not covered by such third parties.

Many carriers charge a fee for each message sent or received. This can vary depending on the carrier's pricing structure and whether the message is sent domestically or internationally.

Scheduling and Cancellations

Scheduling: Care services will be scheduled according to the agreed-upon Care Plan. Any changes to the regular schedule should be requested with as much advance notice as possible.

Cancellations by Client: Clients must provide at least 24 hours' notice for cancellation of scheduled services. Cancellations with less notice may be subject to a cancellation fee as specified in the Care Agreement.

Cancellations by Premier Care Solutions: We will make every effort to provide services as scheduled. In the event that we must cancel or reschedule due to caregiver illness or other unforeseen circumstances, we will notify the client as soon as possible and work to arrange alternative care.

Caregiver Assignments

Caregiver Selection: We will assign caregivers based on the client's care needs, preferences, and caregiver availability. While we strive to maintain consistency, caregiver assignments may change due to scheduling needs, caregiver availability, or other factors.

Caregiver Requests: Clients may request specific caregivers or request a change in caregiver assignment. We will accommodate such requests when possible, but cannot guarantee specific caregiver assignments.

Non-Solicitation: Clients agree not to hire or solicit our caregivers for private employment without our written consent. A placement fee may apply if a client wishes to hire a caregiver directly.

Client Responsibilities

Accurate Information: Clients must provide accurate and complete information regarding their health, medications, care needs, and other factors relevant to their care.

Safe Environment: Clients must maintain a safe environment for care provision, including functioning utilities, safe access to the home, and absence of hazardous conditions.

Necessary Supplies: Clients are responsible for providing necessary supplies for their care, including personal care items, medications, and specialized equipment, unless otherwise specified in the Care Agreement.

Respectful Treatment: Clients must treat caregivers with respect and refrain from harassment, discrimination, or abuse of any kind.

Limitations of Service

Scope of Practice: Our caregivers provide services within their scope of practice and training. They cannot provide services that require licensed medical professionals unless they hold the appropriate license and the service is included in the Care Agreement.

Emergency Services: Our services are not a substitute for emergency medical services. In case of a medical emergency, clients or caregivers should call 911.

Confidentiality and Privacy

We respect client confidentiality and handle personal and health information in accordance with our Privacy Policy and applicable laws, including HIPAA where applicable.

Liability and Indemnification

Limitation of Liability: To the maximum extent permitted by law, Premier Care Solutions' liability for any claims arising from our services shall be limited to the amount paid by the client for the services directly related to the claim.

Indemnification: Clients agree to indemnify and hold harmless Premier Care Solutions, its employees, and agents from any claims, damages, or expenses arising from the client's breach of these Terms or any negligent or intentional acts or omissions by the client.

Termination of Services

Termination by Client: Clients may terminate services at any time by providing written notice according to the terms in the Care Agreement.

Termination by Premier Care Solutions: We reserve the right to terminate services if:

• The client's care needs exceed what we can safely provide

• The client or persons in the client's home create an unsafe environment for caregivers

• The client fails to pay for services as agreed

• The client repeatedly violates these Terms or the Care Agreement

Modifications to Terms

We may modify these Terms from time to time. We will notify clients of any material changes, and continued use of our services after such notification constitutes acceptance of the modified Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through informal negotiation. If the dispute cannot be resolved informally, it shall be submitted to mediation before any legal action is taken, except where immediate injunctive relief is sought.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

SMS Communication Terms

our SMS message frequency will be from 50 to 1000 text messages daily across all users.

Opt-In Method: You may opt-in to receive SMS messages from Premier Care Solutions in the following ways: (according to what method you selected in your TCR registration)

• Verbally, during a conversation

• By submitting an online form

• By filling out a paper form

Opt-out: Customers will be able to opt out of SMS messaging from Premier Care Solutions by replying STOP at any time to any received SMS message. once opted out, they will receive no further SMS communication. They can opt back In at any time by replying START.

Standard Messaging Disclosures:

Message and data rates may apply.
Message Frequency May Vary
You can opt-out at any time by texting 'STOP.'
For assistance, text 'HELP' or visit our Privacy Policy.

SMS Consent and Disclosure

By opting in to SMS messages from Premier Care Solutions, you may receive text messages such as:

“Your caregiver is scheduled for 10:00 AM tomorrow.”
“A new appointment has been confirmed for next week.”
“We are checking in regarding your upcoming care needs.”

Message frequency may vary. Message and data rates may apply. You can opt out anytime by replying "STOP." For help, reply "HELP."

SMS opt-in or phone numbers for the purposes of SMS are not being shared with any third party or affiliate company for marketing purposes.

Contact Information

If you have any questions about these Terms, please contact us at:

Premier Care Solutions
3340 Peachtree Rd. NE, Suite 1800
Atlanta, GA 30326
Phone: (678) 919-1132
Email: info@premiercaresolutions.net

Website: https://www.premiercaresolutions.net