What services does Premier Care Solutions provide?

Premier Care Solutions offers a comprehensive range of home care services including:

• Personal Care Services (assistance with bathing, dressing, grooming, etc.)

• Companion/Sitter Services

• Nursing Services

• Respite Care

• Postpartum Care

• Worker Compensation Injury Care

• Alzheimer's & Dementia Care

• Hospice Support Services

• Catastrophic Injury Care

• Chronic Disease Management Support

• Hospital Transition Care

• 24/7 Live-In Care

• Post-Surgical Recovery Assistance

Each service is customized to meet the unique needs of our clients, ensuring they receive the exact care they require.

What is the difference between Personal Care and Companion Services?

Personal Care Services involve hands-on assistance with activities of daily living such as bathing, dressing, grooming, toileting, mobility assistance, and medication reminders. These services are provided by trained caregivers who help clients maintain their personal hygiene and physical well-being.

Companion Services focus on providing social interaction, emotional support, and assistance with household tasks. Companions engage clients in conversation, accompany them to appointments or social activities, prepare meals, perform light housekeeping, and provide medication reminders. The primary goal is to prevent isolation and enhance quality of life through meaningful engagement.

Many clients benefit from a combination of both services, which we can customize based on individual needs and preferences.

Do you accept insurance or Medicare?

Medicare: Traditional Medicare does not typically cover non-medical home care services. Medicare may cover some home health services if they're deemed medically necessary and prescribed by a physician, but these are usually limited to skilled nursing and therapy services, not ongoing personal care or companion services.

Private Insurance: Some long-term care insurance policies cover home care services. Coverage varies widely depending on the specific policy. We can help you understand your policy's benefits and assist with the documentation needed for claims.

Other Payment Options:

• Veterans Benefits: Veterans may qualify for home care benefits through the VA Aid and Attendance program.

• Workers' Compensation: If care is needed due to a work-related injury, workers' compensation may cover services.

• Private Pay: Many clients pay privately for our services using personal funds, retirement savings, or family contributions.

Our care coordinators can discuss payment options in detail during your initial consultation and help you explore all available resources.

How do I get started with your services?

Getting started with Premier Care Solutions is simple:

1. Initial Contact: Call our office or fill out the contact form on our website. A care coordinator will reach out to gather basic information about your needs.

2. Free Consultation: We'll schedule a free, no-obligation consultation at your home or preferred location. This allows us to better understand your specific situation and care requirements.

3. Care Plan Development: Based on the consultation, we'll create a personalized care plan detailing recommended services, schedule, and costs.

4. Caregiver Matching: Once you approve the care plan, we'll carefully select caregivers who match your needs and preferences.

5. Care Introduction: We'll introduce you to your caregiver(s) and review the care plan together before services begin.

6. Ongoing Support: Our care coordinators will regularly check in to ensure you're completely satisfied and make any necessary adjustments to your care plan.

The entire process can be completed quickly—often within 24-48 hours for standard care needs, or even same-day for urgent situations.

Is there a minimum number of hours required?

Yes, we typically require a minimum of 4 hours per visit for most services. This minimum helps us ensure:

• Caregivers have sufficient time to provide quality care and complete all necessary tasks

• Continuity of care through consistent caregiver assignments

• Fair compensation for our caregivers' travel time and commitment

However, we understand that each situation is unique, and we strive to be flexible:

• Regular Schedules: For clients who need assistance on a regular schedule (e.g., three days per week), we may be able to accommodate shorter visits.

• Specialized Services: Certain specialized services like medication management or wellness checks may be available for shorter durations.

• Customized Solutions: We're always willing to discuss your specific needs and work toward finding a solution that works for you.

Please contact us to discuss your specific situation, and we'll do our best to accommodate your needs while maintaining our commitment to quality care.

What geographic areas do you serve?

Premier Care Solutions proudly serves the greater Atlanta metropolitan area, including:

• Atlanta

• Decatur

• Sandy Springs

• Marietta

• Roswell

• Alpharetta

• Dunwoody

• Buckhead

• Brookhaven

• Vinings

• Smyrna

• And surrounding communities

We generally serve locations within a 25-mile radius of our main office. If you're unsure whether your location is within our service area, please contact us, and we'll be happy to verify coverage for your specific address.

For clients outside our standard service area, we may be able to accommodate your needs depending on caregiver availability and scheduling requirements. Please call to discuss your specific situation.

How much do your services cost?

Our service costs vary based on several factors:

• Type of Care: Personal care, companion care, and nursing services have different rate structures.

• Care Schedule: Hourly rates may vary based on whether you need part-time, full-time, overnight, or 24/7 care.

• Care Complexity: More complex care needs may require caregivers with specialized training or skills.

• Geographic Location: Rates may vary slightly depending on your location within our service area.

We provide transparent pricing with no hidden fees or long-term contracts. After your free in-home assessment, we'll provide a detailed care plan with clear pricing information.

We're committed to helping you find care solutions that fit your budget. Please contact us for a personalized quote based on your specific needs.

Do you provide 24/7 care or overnight services?

Yes, Premier Care Solutions offers 24/7 care options including:

• 24-Hour Care: Multiple caregivers rotate in shifts to provide round-the-clock care

• Live-In Care: A caregiver lives in the client's home, providing care during the day with sleep time at night

• Overnight Care: A caregiver is present during nighttime hours only

These services are ideal for clients who require continuous supervision or assistance, those recovering from surgery or illness, or individuals with conditions that may cause nighttime confusion or mobility issues.

Our care coordinators can help determine which option best suits your specific situation and create a customized care plan accordingly.

Do you require a long-term commitment or contract?

No, we do not require long-term commitments or contracts. We understand that care needs can change, and we offer flexible service arrangements:

• No Long-Term Contracts: You can adjust or discontinue services at any time with appropriate notice (typically 24-48 hours).

• Flexible Scheduling: Services can be arranged on a regular schedule or as-needed basis.

• Short-Term Care: We happily provide short-term care for situations like recovery from surgery or respite for family caregivers.

• Trial Periods: We encourage starting with a trial period to ensure our services meet your expectations before committing to a regular schedule.

Our goal is to provide the right amount of care at the right time, adapting as your needs change. We earn your business through the quality of our care, not through contractual obligations.

Can we request a specific caregiver or change caregivers if needed?

Yes, absolutely. We understand that the relationship between a client and caregiver is crucial to successful care.

Caregiver Matching: We carefully match caregivers to clients based on care needs, personality, interests, and preferences. We consider factors such as language requirements, specific experience, and even hobbies to ensure a good fit.

Requesting Changes: If for any reason you feel your caregiver is not the right match, you can request a change at any time. Simply contact your care coordinator, and we will arrange for a new caregiver as quickly as possible, with no questions asked.

Consistent Care Team: We typically assign a small team of 2-3 caregivers who rotate according to the schedule. This ensures that even when your primary caregiver is off, you'll still receive care from someone familiar with your needs and preferences.

Your comfort and satisfaction are our top priorities, and we're committed to finding the perfect caregiver match for you or your loved one.

Schedule your FREE In-home Assessment

Contact us today to schedule a free consultation and learn how we can support you or your loved one.